Geelong Performance Centre Pty Ltd (ACN 602 366 807) as trustee for the GPC Trust (ABN 67 303 706 698)
We operate two workshops: Geelong Performance Diesel and Geelong Performance Centre.
Last updated: 9 September 2026
This policy explains how we collect, use, store and disclose your personal information, and how you can access it, correct it, or make a complaint.
It covers both of our businesses and applies to our workshops, our websites, our social media pages, and any dealings you have with us by phone, email or in person.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles.
In this policy, "we", "us" and "our" refer to Geelong Performance Centre Pty Ltd in its capacity as trustee for the GPC Trust, and to both workshops it operates. "You" refers to any person whose personal information we hold.
We only collect personal information that we need in order to do our work.
When you become a customer or make an enquiry, we may collect:
When you visit our websites, we may collect:
When you interact with us on social media, the relevant platform collects information about you under its own policy. We may see your public profile, your comments, and any messages you send us.
We do not seek to collect sensitive information as defined by the Privacy Act. If you volunteer it to us — for example, mentioning a medical condition that affects how you use your vehicle — we will only use it for the purpose you gave it to us.
You can deal with us anonymously or under a pseudonym for general enquiries. We cannot carry out work on a vehicle, issue an invoice, or honour a warranty without knowing who you are.
Most of the time, we collect personal information directly from you — when you book work in, fill out our workshop form, call us, email us, submit a form on our website, or message us on social media.
Sometimes we collect information about you from someone else. For example:
Where we collect your information from a third party, we will take reasonable steps to make sure you are aware of this policy.
We use your personal information to:
We do not use your personal information for any purpose unrelated to the above unless you would reasonably expect it, or we have your consent, or the law requires it.
We may contact you with information about our products, services, promotions and events, by email, SMS, post or telephone.
We may also disclose your contact details to advertising platforms including Meta (Facebook and Instagram) and Google so that we can show advertising to you, and so those platforms can identify other people with similar interests. Where we do this, your details are converted into a scrambled form (hashed) before they are sent, and the platform is not permitted to use them for its own purposes.
You can opt out at any time. Use the unsubscribe link in any email, reply STOP to any SMS, or contact us using the details at the end of this policy. We will action your request as soon as practicable and will not charge you for it.
If you opt out, we will still contact you about work in progress on your vehicle, warranty matters, safety recalls and anything else we are legally required to tell you about.
We do not sell your personal information.
We disclose personal information to the following recipients, and only to the extent needed:
Recipient
Purpose
Where data is held
Workshop Software
Workshop management, job cards, customer and vehicle records, invoicing
Data is stored in Australia in infrastructure maintained separately for the Australian environment. Authorised access to the data may occur from outside Australia in limited circumstances
Xero
Accounting and invoicing
United States
Commonwealth Bank (EFTPOS)
Card payment processing
Australia
Microsoft 365
Business email, documents and file storage
Global network, which may include storage or processing outside Australia
Linode / Akamai
Website hosting
Server located in Melbourne, Australia; provider based in the United States
Cloudflare
Website DNS, security and traffic delivery
United States and global network
Amazon Web Services (CloudFront)
Website images and assets
United States and global network
Meta Platforms
Advertising, social media pages, embedded Instagram content, messaging
United States and other locations
Website analytics, tag management, spam prevention, embedded maps, advertising
United States and other locations
Elfsight
Social media feed widgets on our websites
Andorra
Parts and component suppliers
Ordering and warranty claims on parts fitted to your vehicle
Australia and overseas, depending on the supplier
Towing and transport operators
Moving your vehicle where arranged
Australia
Our accountants and professional advisers
Financial, legal and compliance advice
Australia
Insurers, finance companies and fleet operators
Where they are arranging or paying for the work
Australia
We may also disclose personal information where the law requires or permits it — for example, to a court, a regulator, or a law enforcement agency.
Some of the providers we use are based overseas or operate global networks through which personal information may be processed, accessed or transferred. This includes providers based in the United States and other countries, as identified above.
Our Workshop Software environment is hosted in Australia, with customer data stored within infrastructure maintained separately for the Australian environment. While the data is stored in Australia, authorised access to that environment may occur from outside Australia in limited circumstances.
Our websites also use international content delivery, security, analytics, advertising and other services. As a result, information collected through our websites may be transferred to, stored in, or accessed from overseas locations.
Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles where required by law. However, we cannot guarantee that an overseas recipient will always comply with Australian privacy law, and you may not be able to seek redress under the Privacy Act in relation to an overseas recipient.
Contact, enquiry and newsletter forms on our websites are handled within our own website system and stored on our website server, which is located in Melbourne, Australia. We may also receive a copy of your submission by email.
We keep form submissions for 12 months and then delete them, unless you have become a customer, in which case your details are held in our workshop records as described elsewhere in this policy.
Our websites use cookies and similar technologies. These are small files placed on your device that let us recognise your browser and understand how the site is used.
The following are currently in use across our websites:
You can block or delete cookies through your browser settings. Some parts of our websites may not work properly if you do.
You can also manage advertising preferences directly with the platforms:
If you would prefer not to be tracked for advertising purposes and are having trouble doing so, contact us and we will help.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include:
No system is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
We keep personal information for as long as we need it for the purposes set out in this policy, and for as long as the law requires.
In practice, that means we retain customer and vehicle records — including tune files and service history — for the life of our relationship with you and for a period afterwards, because that history is often needed to support warranty claims and later work on the same vehicle. Financial records are kept for at least seven years as required by Australian tax law. Website form submissions are kept as described above.
When we no longer need personal information and are not required to keep it, we take reasonable steps to destroy it or de-identify it.
You can ask us for a copy of the personal information we hold about you at any time. You can also ask us to correct anything that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details below. We may ask you to verify your identity.
We will respond within a reasonable period, usually within 30 days. There is no charge for making a request, though we may charge a reasonable fee for the cost of providing access where a request is substantial.
If we refuse a request, we will tell you why in writing and explain how you can complain.
If you think we have breached the Australian Privacy Principles or mishandled your personal information, please tell us first. Contact us using the details below with as much detail as you can, and we will investigate and respond in writing, normally within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
We may update this policy from time to time. The current version will always be available on our websites, with the date it was last updated shown at the top.
Geelong Performance Centre Pty Ltd (ACN 602 366 807)
as trustee for the GPC Trust (ABN 67 303 706 698)
Geelong Performance Diesel · Geelong Performance Centre
26–30 Tarkin Court
Bell Park VIC 3215
Phone: 03 5277 2503
Email: [email protected]
If you are contacting us about a privacy matter, please mark your email or letter "Privacy" so it reaches the right person.